We talk and type to each other all day, every day. So why are so many people terrible communicators at work? The answer is simple: communicating effectively in a professional environment is a unique skill that needs to be both learned and thoughtfully applied. Unfortunately, very few people do either, and their careers will likely suffer as a result.

Communicating Effectively at Work highlights and explains the fundamental elements of effective writing, speaking, and behaving in the workplace. Learn from real-life examples that show the right and wrong way to communicate with co-workers, managers, clients — really anyone you interact with on a daily basis.

This course describes the importance of emotional intelligence and culminates in a step-by-step walkthrough of touch and tone — leaving you with a thorough understanding of the most effective way to approach and communicate in any situation.